FAQ

Shop Credits and Coupon Codes 

Coupon codes and shop credits may not be used to purchase gift cards, for shipping or for previous purchases. Unfortunately, if you forget to enter a coupon code at checkout, we are not able to refund the difference.

All shop credits that are provided in a giveaway must be used within 30 days from the date the credit is issued. If you are looking to use your credit on a custom item, please reach out, and this will be set up for you. Happy to help!

Where do you ship?

We currently ship to the U.S. and Canada. Please contact us if you are outside of the  U.S. and Canada and wish to place an order. We are happy to do what we can to  accommodate all customers. 

What If I need my order rushed? 

Should you need your order more quickly than our standard production and shipping  times, please reach out to us at wags@threewags.com. We are always happy to  upgrade your shipping. If you require a quicker turnaround time on your order, we will do everything we can to accommodate your request.  

How do I know what size to order?  

Dog Bandanas  

Finding the right size for your pup is very important! Please follow our sizing instructions to identify the correct size.  

What if my pup is between sizes?  

We understand that occasionally a pup needs a BETWEEN SIZES, and we are happy to help you out. If you find your pup is between sizes, please order the size closest to your pup’s size. In the NOTES section at checkout, please provide the needed measurement.  

Dog Mats & Blankets  

Our versatile dog mats come in standard crate sizes. Customers use them as crate pads, travel dog beds, training mats, and special spots for their pups at home or in an office or during pet-friendly outdoor dining.  

Our dog blankets come in three sizes designed to accommodate a variety of dogs. 

When purchasing, consider your dog’s size, how they like to rest (curled up or all stretched out) and where you intend to use it most.  

Social Distancing Masks 

Our face masks are designed for use while practicing social distancing and are not medical grade. We offer adult and child sizes.  

Do you accept custom orders?  

Yes! We are happy to work with you. Please see our custom orders page for examples of our custom work. Email us at wags@threewags.com or call us at (518) 860-6567 to discuss your project.  

How are items personalized?

Our personalized products are customized using machine embroidery. Breed silhouettes are created using an embroidered appliqué.